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坐标:伦敦
公司:Leading British gaming clubs
职位:VIP Service Executive
待遇:27K+Uncapped Bonus+Benefit
申请方式:请发CV到 joychen@ideaboxes.co.uk
We are on the hunt for a VIP Service Executive from Hospitality/ Leisure/ Hotel/Luxury Retail for a leading British gaming clubs.
Job Summary
Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing compartmentalize in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require. Successful candidates will then undertake a 6 month induction training programme
Daily Duties
Establish and Maintain rapport with all levels of VIPs (especially Mandarin-speaking customers), Management, Guests and Team Members
Bespoke VIP activities and events
Communicate effectively with Guests, Team Members and Management in both written and verbal form
Telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require
Will be proficient in casino credit eva luation and administration
Will have strong slot database or strong slot following
Role Requirements
At least one year Hospitality/ Leisure/ Hotel/ Luxury Retail experience
Must be able to work flexible hours when necessary
Keen to continuously learn and develop
Excellent mathematical skills (mental arithmetic) and high levels of enthusiasm and motivation
Outstanding interpersonal and communication skills
Be an excellent team player and have the ability to use Microsoft Word, Excel and Outlook
Work requires effective communication in English & Mandarin, both verbal and written form in a professional manner
Visa for at least 2 years, Permanent visa would be ideal
Well organized and detail oriented
We regret that due to current volumes, we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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